“I have worked with Michael for a number of years. I have always found him to be very knowledgeable and helpful. Without a doubt Michael always works with the highest integrity and sees problems from the client’s perspective. The results from the various pieces of work have been beneficial to my organisation saving a considerable amount of time and money in terms of process redesign.”

“I worked with Michael for a number of years in the insurance industry, in customer facing roles, dealing with local authorities, housing associations, universities and charities. He has great integrity, attention to detail, tenacity to get things done, and had a great technical knowledge of insurance claims. He can build strong relationships with customers, who value his ethics and strong desire to help, balanced with a pragmatic approach.”

“Michael is an outstanding Insurance Claims professional with an excellent knowledge of technical issues in all major classes of business. He is able to use his knowledge to deliver “win, win” outcomes and add real financial value to his work. His engaging personality ensures that presentations and, training sessions are both enjoyable and, highly informative.” Brian was Michael’s line manager at Zurich.

“I worked with Michael for 4 years. We both serviced the same Clients, myself from a sales and service perspective and Michael from a Claims Service basis. I enjoyed working alongside Michael and found him always to be professional, flexible and prepared, he always put clients’ needs above all. Michael always had a desire to provide the best possible service to all his clients, backed up with strong technical knowledge.”

“Recently, I was introduced to Michael (through a good friend and business partner) to review an unresolved insurance claim which had been ongoing for two years.

Our 45ft curtain-sided trailer had been damaged in a road accident, was written off, and taking up valuable space in my yard pending settlement.

I was very unhappy with the offer made for the trailer, and due to time delays, the insurer representative decided to raise issue with salvage costs.

Michael reviewed the voluminous paperwork between my adviser and the insurer representative.

Michael took the time to attended site and we discussed options on how best to take the case forward.

In response to the representation of Michael, the salvage issue was waived, and the insurers doubled their offer bringing the insurance claim in line with the true valuation of the trailer.

I am extremely grateful for Michael’s intervention.

He has helped me achieve a sensible settlement, and, most importantly, brought closure on this 2-year claim.

What I particularly like about Michael’s contribution was, his professional and efficient approach to the situation,  He listened to my concerns, gave clear and concise advice and brought the Claims to a timely successful conclusion.  I am convinced had he not intervened, I would still be dealing with brokers, Insurers and intermediaries.

I would have no hesitation in recommending Michael (M A Claims Support Limited) and would be happy to provide further information if you would like to contact me.”

“Would have no hesitation in recommending Michael, having worked alongside him during the last five years I have always found him to be remarkably helpful and exceptionally patient. I have learned a great deal about insurance and now have a mentor and friend who I value dearly!”

“I have worked with Michael over the past 10 years. I have always found him to work with the highest professional integrity and standards. His technical knowledge is extremely high and he always provides excellent customer service. He is extremely helpful, always able to look at problems from the customer’s point of view and engineer effective solutions. Michael has great attention to detail and is a very effective communicator.  I have always been very pleased with the work he has undertaken for me.”

“I very much enjoyed work with Michael in his role as Claims Customers Account Manager, and mine as Senior Claims Technician in property claims between 2007 and the end of 2012. I have admired his Insurance knowledge and commitment in finding solution to customer needs. He is very approachable, and has an ability to listen and engage at all levels.”

“Having worked with Michael for over 10 years I can vouch for his integrity, customer focus and attention to detail. He has a detailed knowledge of general insurance, particularly casualty claims and is commercially astute, pragmatic and tenacious.”