“I have worked with Michael for a number of years. I have always found him to be very knowledgeable and helpful. Without a doubt Michael always works with the highest integrity and sees problems from the client’s perspective. The results from the various pieces of work have been beneficial to my organisation saving a considerable amount of time and money in terms of process redesign.”
Neil Pearson

Operations Risk, Insurance and Loss Control Manager, Walsall Council

“I worked with Michael for a number of years in the insurance industry, in customer facing roles, dealing with local authorities, housing associations, universities and charities. He has great integrity, attention to detail, tenacity to get things done, and had a great technical knowledge of insurance claims. He can build strong relationships with customers, who value his ethics and strong desire to help, balanced with a pragmatic approach.”
Steve Hayward

Social Housing Risk and Insurance Consultant, Zurich Insurance Group Ltd

“Michael is an outstanding Insurance Claims professional with an excellent knowledge of technical issues in all major classes of business. He is able to use his knowledge to deliver “win, win” outcomes and add real financial value to his work. His engaging personality ensures that presentations and, training sessions are both enjoyable and, highly informative.” Brian was Michael’s line manager at Zurich.
Brian Tunnah

Crawford & Company

“I worked with Michael for 4 years. We both serviced the same Clients, myself from a sales and service perspective and Michael from a Claims Service basis. I enjoyed working alongside Michael and found him always to be professional, flexible and prepared, he always put clients’ needs above all. Michael always had a desire to provide the best possible service to all his clients, backed up with strong technical knowledge.”
Peter Fulthorpe

Regional Sales Manager

“Recently, I was introduced to Michael (through a good friend and business partner) to review an unresolved insurance claim which had been ongoing for two years.

Our 45ft curtain-sided trailer had been damaged in a road accident, was written off, and taking up valuable space in my yard pending settlement.

I was very unhappy with the offer made for the trailer, and due to time delays, the insurer representative decided to raise issue with salvage costs.

Michael reviewed the voluminous paperwork between my adviser and the insurer representative.

Michael took the time to attended site and we discussed options on how best to take the case forward.

In response to the representation of Michael, the salvage issue was waived, and the insurers doubled their offer bringing the insurance claim in line with the true valuation of the trailer.

I am extremely grateful for Michael’s intervention.

He has helped me achieve a sensible settlement, and, most importantly, brought closure on this 2-year claim.

What I particularly like about Michael’s contribution was, his professional and efficient approach to the situation,  He listened to my concerns, gave clear and concise advice and brought the Claims to a timely successful conclusion.  I am convinced had he not intervened, I would still be dealing with brokers, Insurers and intermediaries.

I would have no hesitation in recommending Michael (M A Claims Support Limited) and would be happy to provide further information if you would like to contact me.”

Graham Johnston

Director , Howell Group Ltd

“Would have no hesitation in recommending Michael, having worked alongside him during the last five years I have always found him to be remarkably helpful and exceptionally patient. I have learned a great deal about insurance and now have a mentor and friend who I value dearly!”
Sandra Rutter

Insurance and Finance Officer, Stonewater

“I have worked with Michael over the past 10 years. I have always found him to work with the highest professional integrity and standards. His technical knowledge is extremely high and he always provides excellent customer service. He is extremely helpful, always able to look at problems from the customer’s point of view and engineer effective solutions. Michael has great attention to detail and is a very effective communicator.  I have always been very pleased with the work he has undertaken for me.”
Adam Mullins

Insurance Officer , Lichfield District Council

“I very much enjoyed work with Michael in his role as Claims Customers Account Manager, and mine as Senior Claims Technician in property claims between 2007 and the end of 2012. I have admired his Insurance knowledge and commitment in finding solution to customer needs. He is very approachable, and has an ability to listen and engage at all levels.”
Phil Money

Senior Claims Technician, Zurich Insurance

“Having worked with Michael for over 10 years I can vouch for his integrity, customer focus and attention to detail. He has a detailed knowledge of general insurance, particularly casualty claims and is commercially astute, pragmatic and tenacious.”
Andrew Else


“Michael has exceptional knowledge and experience in the claims world which extends to other areas in the insurance Industry. We have been one of Michael’s clients for a number of years. Michael at all times has provided our organisation with an excellent service, increased our knowledge, provided excellent training modules and prepared the organisation for any current changes within the claims process.”
Lisa Wright

Insurance and Risk Manager, Walsall Housing Group

“I worked with Michael for 11 years and during this time have always found him to be helpful and mindful of client needs. He delivers exceptional claims training to clients and always dealt with any query quickly and efficiently. He builds strong relationships with his customers as a result of his work ethic.”
Selena Tye

Business Development Manager, Hazell Carr

“My experience working with Michael is that he has sound technical expertise, which when coupled with always coming prepared to meetings was of real value to clients. His attention to detail is something that should be praised along with his ability to interact with clients at all levels.”
Pete King


“I have work in conjunction with Michael on a number of key account Customers and have admired his professionalise, Insurance knowledge and commitment in finding the Customer a bespoke Insurance Solution, tailored to their requirements and needs. His ability to listen and engage with the customers and identify their needs, in providing experts and financial solutions is inspiring.”
Tony Simpson

Fleet Technical Support Manager, Zurich Insurance plc.

I was given Michael’s details by a friend who works as an insurance broker.

His words of recommendation could not have been more accurate when he said, “if anyone can help with your claim then it will be Mr Abbott.” 

Michael’s knowledge, passion and experience related to claims and the insurance industry were evident from our initial contact.

In addition, his professionalism, meticulous attitude and communication were exemplary, and I consider myself extremely fortunate to have acquired his skills.

It is notable that he was able to use his contacts within the industry to seek advice and further support when it was required.”

Dr S B


“I was introduced to Michael to assist me with my Pet insurers who had disappointingly refused to pay my vet bill for my poor dogs ruptured cruciant Ligament.

After speaking with Michael he reviewed my policy and helped me with communications and took my case to insurance ombudsman. With lots of Patience Michael assisted in chasing and advising me and finally after 2 years my pet insurers lost and were made to pay my claim.

I would not have done this without Michael’s help, his knowledge is outstanding and I would thoroughly recommend his work”


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