“I have worked with Michael for a number of years. I have always found him to be very knowledgeable and helpful. Without a doubt Michael always works with the highest integrity and sees problems from the client’s perspective. The results from the various pieces of work have been beneficial to my organisation saving a considerable amount of time and money in terms of process redesign.”

Neil Pearson

Operations Risk, Insurance and Loss Control Manager, Walsall Council

“I worked with Michael for a number of years in the insurance industry, in customer facing roles, dealing with local authorities, housing associations, universities and charities. He has great integrity, attention to detail, tenacity to get things done, and had a great technical knowledge of insurance claims. He can build strong relationships with customers, who value his ethics and strong desire to help, balanced with a pragmatic approach.”

Steve Hayward

Social Housing Risk and Insurance Consultant, Zurich Insurance Group Ltd

“Michael is an outstanding Insurance Claims professional with an excellent knowledge of technical issues in all major classes of business. He is able to use his knowledge to deliver “win, win” outcomes and add real financial value to his work. His engaging personality ensures that presentations and, training sessions are both enjoyable and, highly informative.” Brian was Michael’s line manager at Zurich.

Brian Tunnah

Crawford & Company

“I worked with Michael for 4 years. We both serviced the same Clients, myself from a sales and service perspective and Michael from a Claims Service basis. I enjoyed working alongside Michael and found him always to be professional, flexible and prepared, he always put clients’ needs above all. Michael always had a desire to provide the best possible service to all his clients, backed up with strong technical knowledge.”

Peter Fulthorpe

Regional Sales Manager

“Would have no hesitation in recommending Michael, having worked alongside him during the last five years I have always found him to be remarkably helpful and exceptionally patient. I have learned a great deal about insurance and now have a mentor and friend who I value dearly!”

Sandra Rutter

Insurance and Finance Officer, Stonewater

“I have worked with Michael over the past 10 years. I have always found him to work with the highest professional integrity and standards. His technical knowledge is extremely high and he always provides excellent customer service. He is extremely helpful, always able to look at problems from the customer’s point of view and engineer effective solutions. Michael has great attention to detail and is a very effective communicator.  I have always been very pleased with the work he has undertaken for me.”

Adam Mullins

Insurance Officer , Lichfield District Council

“I very much enjoyed work with Michael in his role as Claims Customers Account Manager, and mine as Senior Claims Technician in property claims between 2007 and the end of 2012. I have admired his Insurance knowledge and commitment in finding solution to customer needs. He is very approachable, and has an ability to listen and engage at all levels.”

Phil Money

Senior Claims Technician, Zurich Insurance

“Having worked with Michael for over 10 years I can vouch for his integrity, customer focus and attention to detail. He has a detailed knowledge of general insurance, particularly casualty claims and is commercially astute, pragmatic and tenacious.”

Andrew Else

Zurich

“Michael has exceptional knowledge and experience in the claims world which extends to other areas in the insurance Industry. We have been one of Michael’s clients for a number of years. Michael at all times has provided our organisation with an excellent service, increased our knowledge, provided excellent training modules and prepared the organisation for any current changes within the claims process.”

Lisa Wright

Insurance and Risk Manager, Walsall Housing Group

“I worked with Michael for 11 years and during this time have always found him to be helpful and mindful of client needs. He delivers exceptional claims training to clients and always dealt with any query quickly and efficiently. He builds strong relationships with his customers as a result of his work ethic.”

Selena Tye

Business Development Manager, Hazell Carr

“My experience working with Michael is that he has sound technical expertise, which when coupled with always coming prepared to meetings was of real value to clients. His attention to detail is something that should be praised along with his ability to interact with clients at all levels.”

Pete King

Willis

“I have work in conjunction with Michael on a number of key account Customers and have admired his professionalise, Insurance knowledge and commitment in finding the Customer a bespoke Insurance Solution, tailored to their requirements and needs. His ability to listen and engage with the customers and identify their needs, in providing experts and financial solutions is inspiring.”

Tony Simpson

Fleet Technical Support Manager, Zurich Insurance plc.

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